Shipping Policy — Maison Richie

Last updated: July 17, 2026

At Maison Richie, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Worldwide Shipping

Maison Richie offers free shipping to eligible destinations worldwide.

We ship to customers in many countries and regions, subject to shipping availability and applicable restrictions.

2. Processing Time

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

During periods of high order volume, promotional events, or unforeseen circumstances, processing times may be slightly longer.

3. Delivery Time

Estimated delivery time is 7–15 business days, depending on your location.

Delivery times are estimates only and may vary due to customs processing, shipping carriers, weather conditions, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer free standard shipping on all eligible orders.

No additional shipping fees are charged at checkout for standard delivery.

5. Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If you need to change your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to make any changes.

6. Order Tracking

Tracking information is provided for all eligible shipments once the order has been dispatched.

Please note that tracking updates may take up to 48 hours to appear after shipment.

If you have not received tracking information or have questions about your order, please contact us at support@maisonrichie.com.

7. Customs and Import Duties

Depending on your destination country, your order may be subject to customs duties, import taxes, or other charges imposed by local authorities.

Any such charges are the responsibility of the customer unless otherwise required by applicable law.

Maison Richie has no control over customs procedures or the amount of any applicable fees.

8. Delivery Delays

Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Shipping carrier delays

• Customs inspections or clearance procedures

• Severe weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions or strikes

• Incorrect or incomplete shipping information

If your order experiences a significant delay, please contact us at support@maisonrichie.com.

We appreciate your patience and understanding.

9. Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately to ensure the fastest possible delivery.

If this happens, you will receive tracking information for each shipment where available.

10. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@maisonrichie.com.

For packages damaged during transit, we recommend contacting us within 48 hours of delivery and providing clear photos of both the product and the outer packaging whenever possible.

We will investigate the issue and work with the shipping carrier to find an appropriate solution.

11. Contact

If you have any questions regarding shipping or your order, please contact us:

Email: support@maisonrichie.com

We aim to respond to all customer inquiries within 24 hours on business days.