Shipping Policy — Maison Richie

Last updated: July 17, 2026

At Maison Richie, we aim to provide a smooth and reliable delivery experience for every customer.

This Shipping Policy explains how orders are processed and delivered.

1. Worldwide Shipping

Maison Richie offers free worldwide shipping.

We ship orders to customers in different countries and regions around the world, subject to applicable shipping restrictions and delivery availability.

2. Processing Time

Orders are usually processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

During periods of high order volume, sales, or exceptional circumstances, processing times may take longer.

3. Delivery Time

Estimated delivery time is 5–15 business days after the order has been processed and shipped.

Delivery times are estimates and may vary depending on the destination country, shipping carrier, customs procedures, and other circumstances outside our reasonable control.

4. Shipping Costs

Shipping is free worldwide.

No additional shipping charge is added to the order at checkout for standard delivery.

5. Order Tracking

Where available, tracking information may be provided after your order has been shipped.

Tracking information may take some time to become active after the order is dispatched.

If you have not received tracking information or have questions about your order, please contact us at support@maisonrichie.com.

6. Customs and Import Duties

Depending on the destination country, your order may be subject to customs duties, import taxes, or other charges imposed by local authorities.

Any customs duties, import taxes, or similar charges that may apply are the responsibility of the customer, unless otherwise required by applicable law.

Maison Richie does not control customs procedures or the amount of any customs charges.

7. Delivery Delays

Delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed.

Delays may occur due to circumstances outside our reasonable control, including:

- Carrier delays.
- Customs procedures.
- Weather conditions.
- Natural events.
- Public holidays.
- Strikes or transportation disruptions.
- Incorrect or incomplete delivery information.

If your order is significantly delayed, please contact us at support@maisonrichie.com so that we can review the situation.

8. Incorrect Delivery Information

The customer is responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery costs or other consequences may apply where permitted by applicable law.

Please contact us as soon as possible if you notice an error in your delivery information.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@maisonrichie.com.

For packages that appear to have been damaged during shipping, we recommend contacting us within 48 hours of delivery and providing clear photos of the product and outer packaging where reasonably possible.

We will review the situation and work with the relevant shipping provider where appropriate.

10. Contact

If you have any questions about shipping or your order, please contact us at:

support@maisonrichie.com

We aim to respond to customer inquiries within 6–48 hours.